ACE Amplified Creative Experiences

Legal

Terms and conditions

Last updated: July 2026

These terms apply to the services provided by Amplified Creative Experiences (“ACE”, “we”, “us”) to you, the client. They should be read alongside any written quote or proposal we provide. Where a signed proposal conflicts with these terms, the signed proposal takes precedence. Nothing in these terms limits your rights under the Australian Consumer Law.

1. Our services

ACE provides experiential and tour management services, which may include concept and production design, budgeting, logistics, vendor and crew management, advancing, on-site production and tour management, and wrap and reporting. The specific services for your project are set out in your quote or proposal.

2. Quotes and estimates

Quotes are based on the information available at the time and are valid for [ERIN TO CONFIRM, e.g. 30 days] unless stated otherwise. Live projects change, and some costs are driven by third parties such as venues, freight and crew. Where the scope, dates, supplier pricing or requirements change, we will advise you and agree any variation to the quote in writing before proceeding. Estimates for third-party costs are provided in good faith and may be adjusted to actual cost.

3. Your responsibilities

To deliver your project well, we need your cooperation. You agree to:

  • provide accurate and timely information, approvals and content;
  • arrange reasonable access to sites, venues and relevant personnel;
  • obtain any permissions, licences or approvals that are your responsibility;
  • ensure the safety and suitability of any site or premises you control.

Delays or added costs caused by information or access not being provided on time are not our responsibility and may affect the timeline or price.

4. Payment

Unless your proposal says otherwise, a deposit is payable to confirm a booking, with the balance and any reconciled third-party costs invoiced as set out in the proposal. Invoices are due within [ERIN TO CONFIRM, e.g. 7 days] of the invoice date. We may require staged or upfront payment of significant third-party costs, such as venue, freight or supplier deposits, before committing to them on your behalf. Overdue accounts may incur interest and reasonable recovery costs, and we may pause work until overdue amounts are paid.

5. Quality of our work

We provide our services with due care and skill and to a professional standard. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Any additional workmanship assurance for a specific project will be set out in that project’s proposal. This assurance covers the services ACE provides directly; it does not cover the independent products or services of third-party suppliers, which may carry their own warranties.

6. Insurance

ACE holds [ERIN TO CONFIRM: e.g. public liability insurance of $X, and any professional indemnity cover]. Certificates of currency can be provided on request for procurement or venue requirements. Where a project requires cover beyond what we hold, that will be discussed and arranged as part of the project.

7. Cancellation and postponement

If you cancel or postpone a confirmed project, fees may apply to cover work already performed and non-recoverable third-party commitments. As a guide, and subject to your proposal:

  • [ERIN TO CONFIRM] more than [X] weeks before the event: [deposit retained / fee];
  • [ERIN TO CONFIRM] within [X] weeks of the event: [percentage] of the agreed fee plus committed third-party costs;
  • [ERIN TO CONFIRM] within [X] days of the event: [percentage] of the agreed fee plus committed third-party costs.

Deposits and any non-recoverable supplier costs already committed are non-refundable. We will always try to minimise cancellation costs where we reasonably can.

8. Limitation of liability

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot be excluded. Subject to that, and to the extent permitted by law, our total liability arising from a project is limited to the fees paid to ACE for that project, and we are not liable for indirect or consequential loss, or for loss caused by third-party suppliers, venues, artists, weather, or other matters outside our reasonable control.

9. Intellectual property and imagery

Each party retains ownership of its own pre-existing materials. We may photograph or document a project for our portfolio and may reference it in our marketing unless you ask us in writing not to. Where client or venue imagery is restricted, we will respect those restrictions.

10. Dispute resolution

If a dispute arises, both parties agree to first try to resolve it in good faith by discussing it directly. If it cannot be resolved that way, the parties will consider mediation before starting court proceedings.

11. Governing law

These terms are governed by the laws of Western Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Western Australia. Our services are also subject to the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

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